Cancellation Policy

DOCUMENTATION

A. For buying foreign exchange component of tour cost for International Travel other than travel to Nepal and Bhutan, following documentation is required:

  • Copy of PAN card, which is mandatorily required.
  • In case of minor where PAN Card is not available, the PAN Card details of parent / guardian are required.
  • You will have to provide a declaration in Form 60 in case you do not have PAN Card.
  • Cheque / Demand draft to be in the name of “Cruise N Holidays.”
  • Physically signed booking form by the traveller.
  • Physically signed terms and conditions form by the traveller.

B. We would also require the following documents from you, under the Reserve Bank of India KYC Guidelines:

  • Physically signed LRS cum Form A2 by the traveller [Only for international travel]
  • Signed photocopy of the first 2 pages and last 2 pages of your passport.
  • Valid Visa issued by the country of visit.
  • Air tickets.
  • Address Proof:

FEATURES

TRANSACTIONS WITH INDIVIDUALS

(Address proof)

DOCUMENTS

(i) Passport, (ii) PAN Card, (iii) Voter’s Identity Card, (iv) Driving License, (v) Job Card issued by NREGA(vi) Aadhar Card,In case of LOW risk customers, “simplified measures” can be applied which shall be deemed to be “officially valid documents”:

Identity card with applicant’s photograph issued by central/state government departments, statutory / regulatory authorities, public sector undertakings, scheduled commercial banks and public financial institutions

Letter issued by a gazette officer with a duly attested photograph of the person

Where “simplified measures” are applied for verifying for the limited purpose of proof of address, the following additional documents are deemed to be Officially Valid Documents (OVD):

vii) Utility bill which is not more than two months old of any service providers (electricity, telephone, post paid mobile phone, piped gas, water bill)
viii) Property or municipal tax receipt
ix) Bank account or Post office savings bank account statement
x) Pension or family pension payment orders, only if they contain address
xi) Letter of allotment of accommodation

If the proof of address you are providing is in the name of some other member of your family with whom you are living and are closely related, then you would need to provide us such proof of address as mentioned above along with a declaration from the person named in such proof of address stating that you are a relative and are staying with him / her.

If the document of identity produced has an address which is the same as that declared by the prospective Client, the said document may be accepted as valid proof of both identity and address. If different or if a valid photo ID does not have address, then a separate address proof should be obtained

ONE / SOME MEMBER(S) MAY SIGN BOOKING DOCUMENTS ON YOUR BEHALF
In case of one or more but not all tour participants named in the Booking Form sign the Booking Documents, it shall be deemed that the signatories have been duly authorized by all such tour participants to sign on their behalf assuming full responsibility and accordingly it shall be deemed that all such tour participants have signed the booking documents.

YOUR TRAVEL AGENT CAN SIGN THE BOOKING DOCUMENTS ON YOUR BEHALF
Where tour participants are booking through a Travel Agent, if such Travel Agent signs the Booking Documents, it shall be deemed that such signature is for and on behalf of all the tour participants named in the Booking Form assuming full responsibility. It shall be deemed and construed that all such tour participants have duly authorized the said Travel Agent to sign the Booking Documents on their behalf.

CONTRACT SUBJECT TO SIGNATURE AND PAYMENTS
Please note that there is no contract between the Company and the tour participants until the Booking Documents are signed and received by the Company and the Company has also received the specified non-refundable interest free booking amount. The full payment must be received in accordance with prescribed payment schedule. If not paid in accordance with the payment schedule, the Company reserves the right to cancel the booking with consequent forfeiture of booking amount and apply scale of Cancellation Charges as mentioned in the brochure.

Any payment that you make to your Travel Agent would not constitute payment to the Company until the same is remitted to the account of the Company.

CANCELLATION / AMENDMENT BY COMPANY
We reserve our right to amend or cancel the tour booked by you, without assigning any reason. Such amendment or cancellation may be due to circumstances beyond our control. In such cases, we will offer you alternative tour dates / tours or you would have the option of travelling as individual travellers, not as part of the original tours. If the alternative date / tour is not acceptable or you do not wish to travel as individual travellers, we would refund the money paid by you after deducting any costs incurred by us on your behalf including cruise cost, airlines, transport, permits / visa, insurance, etc. within a period of thirty days from the date of amendment or cancellation. However, we would not be responsible or liable to pay any compensation or damages or consequential loss or interest or to refund any other expense incurred by you.

CANCELLATION OF BOOKING BY YOU
Should you wish to cancel your booking, you must notify us in writing. Such notification shall be deemed to have been given to us only on the date of the receipt of your letter, since we can act only on receipt. Please state the reason for your cancellation as it may be covered by your insurance policy. Claims must however be made direct to your insurance company.

The following Cancellation Charges for the land and airfare packages shall apply irrespective of the reason for cancellation. You understand and acknowledge that these charges are a genuine pre-estimate of the damages that we will suffer on account of cancellation. You understand that these damages are called liquidated damages in legal language, which are payable without proof of actual damages. You agree not to dispute such deductions or to demand proof of actual damages.

In case of cancellation, the following Cancellation Charges would apply.

MANDATORY GUESTS to provide with complete names along with the date of birth at the time of booking. No booking request will be
accepted without this
SERVICES CHARGES  

are payable directly on board and are as per Booking Conditions mentioned on MSC Cruises Annual Brochure
APPLICABLE. – (EURO10.00perpersonpernight);for12yrsandabove-forchildren2yrsandabove-EURO5.00perpersonpernight
For CARIBBEAN Cruises: – (USD12.50perpersonpernight);for12yrsandabove-forchildren2yrsandabove- USD6.25perpersonpernight
PORT CHARGES & TAXES (if any) are indicative and subject to change. Surcharges as applicable will charged at the time of payments
CANCELLATION TERMS: 60 daysormorepriortosailingdate : USD 100 per person handling fee
59 to 45 days prior to sailing date : 25% of the total cruise cost
44 to 30 days prior to sailing date : 50% of the total cruise cost
29 to 15 days prior to sailing date : 75% of the total cruise cost
15 OR LESS: : 100% of the total cruise cost
In case of NO SHOW-   100%ofthetotalcruisecost&porttaxeswillbechargedascancellationcharges.
NAME CHANGE FEE: USD 50.00 PP
PAYMENT TERMS: 25% of total cruise cost as deposit if booking confirmation before 61 days of sailing date
Full payments required 61 days prior to sailing date
VISAS: Currentandup-to-datevisainformationisbestsourcedfromtheEmbassy/Consulateofthecountryproposedtobe
visited.
All applicable visas as per itinerary have to be obtained before departure.
Itisthesoleresponsibilityoftheguesttoidentifyandobtainallnecessarytraveldocumentsandhavethemavailable
whennecessary.Theseappropriatevalidtraveldocumentssuchaspassportsandvisasarerequiredforboardingtheship
andentryintothecountriestobevisitedontheguest’scruise.Guestswhodonotpossessproperdocumentationmay
bepreventedfromboardingtheshiporenteringacountrytobevisitedontheircruiseandmaybesubjecttofines.No
refunds will be given to individuals who fail to bring proper documentation.
TRANSFERS : MSCCoachtransfersareavailableonlyondaysofsailing; subjecttoavailability-Oncebookeditisunder100%cancellation
FYI : MSCCruises, havenowchangeditspricingstrategyfromFixedpricingtoDynamicpricing.Theratessoavailableonthe
websiteareonloweststartingfrompricesallottedonavailabilitywhichislimitedandcanbeclosedwithoutpriornotice.

MSC CRUISES reserves the right to refuse to honor any prices/sailings that are erroneously printed & quoted
Note: Any bookings made under Last Minute Promo are into 100% Cancellation

DOCUMENTATION
A. For buying foreign exchange component of tour cost for International Travel other than travel to Nepal and Bhutan, following documentation is required:

a. Copy of PAN card, which is mandatorily required.
b. In case of minor where PAN Card is not available, the PAN Card details of parent / guardian are required.
c. You will have to provide a declaration in Form 60 in case you do not have PAN Card.
d. Cheque / Demand draft to be in the name of “Cruise N Holidays.”
e. Physically signed booking form by the traveller.
f. Physically signed terms and conditions form by the traveller.

B. We would also require the following documents from you, under the Reserve Bank of India KYC Guidelines:

a. Physically signed LRS cum Form A2 by the traveller [Only for international travel]
b. Signed photocopy of the first 2 pages and last 2 pages of your passport.
c. Valid Visa issued by the country of visit.
d. Air tickets.
e. Address Proof:

FEATURES
TRANSACTIONS WITH INDIVIDUALS
(Address proof)
DOCUMENTS
(i) Passport, (ii) PAN Card, (iii) Voter’s Identity Card, (iv) Driving License, (v) Job Card issued by NREGA(vi) Aadhar Card,In case of LOW risk customers, “simplified measures” can be applied which shall be deemed to be “officially valid documents”:

  • Identity card with applicant’s photograph issued by central/state government departments, statutory / regulatory authorities, public sector undertakings, scheduled commercial banks and public financial institutions
  • Letter issued by a gazette officer with a duly attested photograph of the person

Where “simplified measures” are applied for verifying for the limited purpose of proof of address, the following additional documents are deemed to be Officially Valid Documents (OVD):

vii) Utility bill which is not more than two months old of any service providers (electricity, telephone, post paid mobile phone, piped gas, water bill)
viii) Property or municipal tax receipt
ix) Bank account or Post office savings bank account statement
x) Pension or family pension payment orders, only if they contain address
xi) Letter of allotment of accommodation

If the proof of address you are providing is in the name of some other member of your family with whom you are living and are closely related, then you would need to provide us such proof of address as mentioned above along with a declaration from the person named in such proof of address stating that you are a relative and are staying with him / her.

If the document of identity produced has an address which is the same as that declared by the prospective Client, the said document may be accepted as valid proof of both identity and address. If different or if a valid photo ID does not have address, then a separate address proof should be obtained

ONE / SOME MEMBER(S) MAY SIGN BOOKING DOCUMENTS ON YOUR BEHALF
In case of one or more but not all tour participants named in the Booking Form sign the Booking Documents, it shall be deemed that the signatories have been duly authorized by all such tour participants to sign on their behalf assuming full responsibility and accordingly it shall be deemed that all such tour participants have signed the booking documents.

YOUR TRAVEL AGENT CAN SIGN THE BOOKING DOCUMENTS ON YOUR BEHALF
Where tour participants are booking through a Travel Agent, if such Travel Agent signs the Booking Documents, it shall be deemed that such signature is for and on behalf of all the tour participants named in the Booking Form assuming full responsibility. It shall be deemed and construed that all such tour participants have duly authorized the said Travel Agent to sign the Booking Documents on their behalf.

CONTRACT SUBJECT TO SIGNATURE AND PAYMENTS
Please note that there is no contract between the Company and the tour participants until the Booking Documents are signed and received by the Company and the Company has also received the specified non-refundable interest free booking amount. The full payment must be received in accordance with prescribed payment schedule. If not paid in accordance with the payment schedule, the Company reserves the right to cancel the booking with consequent forfeiture of booking amount and apply scale of Cancellation Charges as mentioned in the brochure.

Any payment that you make to your Travel Agent would not constitute payment to the Company until the same is remitted to the account of the Company.

CANCELLATION / AMENDMENT BY COMPANY
We reserve our right to amend or cancel the tour booked by you, without assigning any reason. Such amendment or cancellation may be due to circumstances beyond our control. In such cases, we will offer you alternative tour dates / tours or you would have the option of travelling as individual travellers, not as part of the original tours. If the alternative date / tour is not acceptable or you do not wish to travel as individual travellers, we would refund the money paid by you after deducting any costs incurred by us on your behalf including cruise cost, airlines, transport, permits / visa, insurance, etc. within a period of thirty days from the date of amendment or cancellation. However, we would not be responsible or liable to pay any compensation or damages or consequential loss or interest or to refund any other expense incurred by you.

CANCELLATION OF BOOKING BY YOU
Should you wish to cancel your booking, you must notify us in writing. Such notification shall be deemed to have been given to us only on the date of the receipt of your letter, since we can act only on receipt. Please state the reason for your cancellation as it may be covered by your insurance policy. Claims must however be made direct to your insurance company.

The following Cancellation Charges for the land and airfare packages shall apply irrespective of the reason for cancellation. You understand and acknowledge that these charges are a genuine pre-estimate of the damages that we will suffer on account of cancellation. You understand that these damages are called liquidated damages in legal language, which are payable without proof of actual damages. You agree not to dispute such deductions or to demand proof of actual damages.

In case of cancellation, the following Cancellation Charges would apply.

 

 

 

 

For Cruise Packages (Individual Holidays -FIT):
Note: TNC may change as per cruise line policy.

MANDATORY GUESTS to provide with complete names along with the date of birth at the time of booking. No booking request will be
  accepted without this  
SERVICES CHARGES  

are payable directly on board and are as per Booking Conditions mentioned on MSC Cruises Annual Brochure
APPLICABLE. – (EURO10.00perpersonpernight);for12yrsandabove-forchildren2yrsandabove-EURO5.00perpersonpernight
ForCARIBBEANCruises: –(USD12.50perpersonpernight);for12yrsandabove-forchildren2yrsandabove- USD6.25perpersonpernight
PORT CHARGES & TAXES (if any) are indicative and subject to change. Surcharges as applicable will charged at the time of payments
CANCELLATION TERMS: 60 daysormorepriortosailingdate : USD 100 per person handling fee
  59 to 45 days prior to sailing date : 25% of the total cruise cost
  44 to 30 days prior to sailing date : 50% of the total cruise cost
  29 to 15 days prior to sailing date : 75% of the total cruise cost
  15 OR LESS: : 100% of the total cruise cost
  In case of NO SHOW-   100%ofthetotalcruisecost&porttaxeswillbechargedascancellationcharges.
NAME CHANGE FEE: USD 50.00 PP  
PAYMENT TERMS: 25% of total cruise cost as deposit if booking confirmation before 61 days of sailing date
Full payments required 61 days prior to sailing date
VISAS: Currentandup-to-datevisainformationisbestsourcedfromtheEmbassy/Consulateofthecountryproposedtobe
  visited.  
All applicable visas as per itinerary have to be obtained before departure.
Itisthesoleresponsibilityoftheguesttoidentifyandobtainallnecessarytraveldocumentsandhavethemavailable
whennecessary.Theseappropriatevalidtraveldocumentssuchaspassportsandvisasarerequiredforboardingtheship
andentryintothecountriestobevisitedontheguest’scruise.Guestswhodonotpossessproperdocumentationmay
bepreventedfromboardingtheshiporenteringacountrytobevisitedontheircruiseandmaybesubjecttofines.No
refunds will be given to individuals who fail to bring proper documentation.
TRANSFERS : MSCCoachtransfersareavailableonlyondaysofsailing; subjecttoavailability-Oncebookeditisunder100%cancellation
FYI : MSCCruises, havenowchangeditspricingstrategyfromFixedpricingtoDynamicpricing.Theratessoavailableonthe
  websiteareonloweststartingfrompricesallottedonavailabilitywhichislimitedandcanbeclosedwithoutpriornotice.

MSC CRUISES reserves the right to refuse to honor any prices/sailings that are erroneously printed & quoted
Note: Any bookings made under Last Minute Promo are into 100% Cancellation

 

 

 

For Land or Airfare Packages (Individual Holidays -FIT):

When a cancellation is made Cancellation charges per person
Clear 30 working days or more prior to the tour departure date or for non-payment of the balance Tour Cost within the stipulated time frame Booking Amount
Clear 29 to 16 working days prior to the tour departure date. 25% of the Tour Cost
Clear 15 to 08 working days prior to the tour departure date 50% of the Tour Cost
Less than 07 clear working days prior to the tour departure date 100% of the Tour Cost
For Tours with Cruise
Less than clear 80 – 50 working days (depending on the Cancellation Policy of the particular cruise liner) prior to the tour departure date for the Cruise portion.		 100%
NOTE:
In case of third party products, such as cruise holiday, bus and train tickets, 5 Star hotels, services during the trade fair period, festival periods, the rules relating to payment terms, cancellation and the cancellation schedule prescribed by the concerned third party service provider would be applicable and in addition the Company shall have the right to claim service and communication charges of INR 2,000/- per person.
There will be a service tax of 14.50% presently applicable over and above all mentioned charges. Hence, post deduction of cancellation charges with service tax, balance amount will be refunded.

For Airfare packages (Group holidays):

When a cancellation is made Cancellation charges per person
Clear 40 working days or more prior to the tour departure date or for non-payment of the balance Tour Cost within the stipulated time frame Booking Amount
Clear 39 to 25 working days prior to the tour departure date. 50% of the Tour Cost
Clear 24 to 10 working days prior to the tour departure date. 75% of the Tour Cost
Less than 09 clear working days prior to the tour departure date. 100% of Tour Cost
Less than clear 80 – 50 working days (depending on the cancellation policy of the particular cruise liner) prior to the date of the departure of the tour for the Cruise portion. 100%
NOTE:
n case of third party products, such as cruise holiday, bus and train tickets, 5 Star hotels, services during the trade fair period, festival periods, the rules relating to payment terms, cancellation and the cancellation schedule prescribed by the concerned third party service provider would be applicable and in addition the Company shall have the right to claim service and communication charges of Rs.2,000/- per person. There will be a service tax of 14.50% presently applicable over and above all mentioned charges. Hence, post deduction of cancellation charges with service tax, balance amount will be refunded.

It is a clear understanding between the parties that for the purpose of this clause, cancellation can be due to any reason whatsoever including the reason of inability to participate due to, illness, death, court orders, non-availability of travel documents etc.

As per the booking conditions, we are constrained to levy the aforesaid Cancellation Charges in addition to the actual administrative / service expenditure incurred towards travel insurance, retention charges by supplier, permits / visa, if any, etc.

If you wish to cancel your booking, you need to inform us by any of the following methods, provided that such information should be given on a working day within working hours:

1. By email to cruises@cruisenholidays.com followed by a written communication to our Registered Office listed below

OR

3. In writing on at the Registered Office of the Company:

Cruise N Holidays,
405, B wing, Rohit House,
03 Tolstoy Lane, CP
New Delhi -110001

If the Booking Documents have been signed by one or more persons for themselves and for others mentioned in the Booking Form, then the communication signed by such signatory / s would be treated as a valid communication with full responsibility / liability for cancellation for all such persons mentioned in the form. Similarly if your Agent seeks cancellation, we will act on the basis that he has been authorized or instructed by you to cancel assuming full responsibility and shall accordingly effect cancellation. Cancellation shall take effect only from the time the written request reaches the Company at its office in Mumbai on working days within office time at the details listed above. However, in the following cases you shall be deemed to have cancelled the tour even if no cancellation notice is issued by you:
i) In case of visa rejection, you would be deemed to have cancelled on the date of intimation of such rejection. Please see our Visa Guidance section for further details.
ii) If you fail to pay the tour costs in time or if you commit any other default in relation to your booking, we may treat such failure or default as a cancellation of the booking by you. In such case, the Cancellation Charges shall be computed with reference to the date on which we issue you a notice of cancellation;
iii) If on your failure of payment or other default, no notice of cancellation is issued by us but your payment or default remains outstanding on the date of departure, the booking shall be deemed to have been cancelled by you without any advance notice, inviting the applicable Cancellation Charge.

You expressly agree to abide by the foregoing terms and conditions.

AMENDMENT OF BOOKING BY YOU
If you wish to amend or change your booking, you have to communicate your request to us in writing and / or email. Such requests for change or amendment will be accepted subject to availability. Please note that:

1) The amended or changed booking will be regarded as a new booking;
2) An amendment fee of INR 750/- + service tax as applicable is payable in case of every amendment or change;
3) In case the amendment is carried out within the cancellation period, then a Cancellation Charge shall apply as if a cancellation was made on the date the request for amendment or change is made. Please note the Cancellation Charges specified in the preceding section. Terms and Conditions shall also apply.

TRANSFER FROM ONE TOUR TO ANOTHER
A request in writing for transfer from one tour to another 30 days prior to the departure will be treated as cancellation on that tour and a fresh booking on another. In these cases, a transfer fee of Rs.750/- per person + service tax as applicable will be applicable in addition to the costs for re-processing your documentation including permits / visa / cruise / airlines / bus bookings / insurance, etc. due to the transfer to another tour. In case you transfer within the cancellation period, then the Cancellation Policy will also apply. Terms & Conditions shall apply.

RATE OF EXCHANGE APPLICABLE TO REFUNDS
Please note that refunds of foreign exchange component of the tour cost will be based on our buying rate of that date. Every day we i.e. Cox & Kings Limited publish on our web page (http:// www.coxandkings.com/live/products/forex/index. php) and through our sales network, our buying and selling rate for foreign currency applicable for that day. When we receive Indian Rupees from you in relation to a booking, we convert them into the foreign exchange component of the tour cost at our selling rate, then applicable. However, when we refund the foreign exchange component to you in Indian Rupees, we do so at our buying rate applicable on the date of refund and after deductions of bank charges as applicable in cases of bank remittance / telegraphic transfer.

OUR SCOPE OF SERVICES
We are travel and holiday organizers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider that is engaged to provide you services during the course of your tour. Therefore, please carefully note that:

1) You will need to adhere to the conditions, rules and regulations of each service provider. For instance, you will need to check the baggage rules of the airline to understand what kind of baggage and how much baggage you can carry. You will need to check the hotel rules to check the timings when meal is served, to ensure that you are available at that time. The Company is not responsible / liable for the consequences if you breach such rules and regulations;
2) If you cause any injury or damage affecting the service provider, then you may be responsible / liable to the service provider and if the service provider recovers any monies from us for such injury or damages, we shall separately charge you for the same;
3) We cannot be held responsible / liable for any delay, deficiency, injury, death, loss or damage etc. occasioned due to act or default of such service providers, their employees or agents.

MEALS
Please refer to the itinerary in the Brochure / Website for details of the meals which would be served to you on the tour. Unlike an airline, we cannot process a special meal, nor can we guarantee a special diet, nor can we guarantee the seating arrangement in a particular section of the restaurant. We do not assure special meals, or special timings or extra halts for infants, children, or passengers with diabetes, cholesterol, high blood pressure or any other condition. We cannot guarantee quantity of the food as may be provided by the service provider. If you have any such special requirements arising from medical conditions, customs and practices or from the needs of your children or otherwise, it would be advisable to travel on a customized tour and coach tours are not recommended.

We, however, reserve the right to change the meal arrangement, where circumstances compel us to do so. At some places a meal allowance may be paid at our discretion to you to enable you to have a meal of your own choice.

HOTELS
The Company selects hotels for your stay at locations, which give comfort and value for money. For various reasons, such as reducing the overall travelling time on the coach for the following day, the hotels may be chosen away from the city centre.

Modern facilities such as attached toilets with showers / bathtubs are provided. We cannot guarantee the availability of adjoining rooms / interconnecting rooms / non-smoking room / rooms on the same floor etc. and are subject to availability. If you seek a change in rooming while on a tour, the same will be subject to availability and you will need to pay any additional charges as may be applicable. The check in and check out times may vary from city to city. Usually, the check-in time is 12:00 noon and check- out by 11:00 a.m. You may have to wait for some time till the rooms are cleared. However, in case the room is required on immediate occupancy / late check out, kindly inform our sales executive to assist on the same at an additional cost.

During trade fairs, sometimes last minute hotel tariffs may vary from their normal / displayed rates for which we shall not be responsible / liable for any variation in the rate displayed by the hotel.

We shall not be held liable / responsible in case the hotel provided is not the same as mentioned on the Website at the time of booking. We reserve the right to change the hotel any time due to any reasons. No refunds or compensation will be provided in case we are not able to provide confirmation of the hotel mentioned on the Website.

Any damage caused to the hotel property by you will have to be paid directly and we would not be liable / responsible for the same.